cxo voice
  • Home
  • News
  • View Points
  • Leaders Talk
  • Cyber Security
  • AI
  • Blockchain
No Result
View All Result
  • Home
  • News
  • View Points
  • Leaders Talk
  • Cyber Security
  • AI
  • Blockchain
No Result
View All Result
Leaders Interview, IT and Technology News India | CXO VOICE
No Result
View All Result

Home » News » 25 Percent of Digital Workers Will Use Virtual Employee Assistant (VEA) On a Daily Basis: Study

25 Percent of Digital Workers Will Use Virtual Employee Assistant (VEA) On a Daily Basis: Study

Santosh Kumar by Santosh Kumar
January 9, 2019
Reading Time: 3min read
25 Percent of Digital Workers Will Use Virtual Employee Assistant (VEA) On a Daily Basis: Study
Share on FacebookShare on TwitterShare on LinkedinShare via E-Mail

Use of Virtual assistants (VAs) in the workplace is growing very fast. The prediction conducted by Gartner Inc, reveals By 2021, 25 percent of digital workers will use a virtual employee assistant (VEA) daily. This will be up from less than 2 percent in 2019.

The contact center was the pilot and testing ground for many adopters of VAs, but with the democratization of artificial intelligence (AI) and the development of accurate and clever conversational UIs, different types of VA have arisen: virtual personal assistants (VPAs), virtual customer assistants (VCAs) and VEAs.

Speaking with Annette Jump, senior director at Gartner “We expect Virtual Employee Assistant (VEAs) to be used by an increasing number of organizations over the next three years, Industries such as insurance and financial services are showing strong interest in piloting Virtual Employee Assistant (VEAs) internally. We’ve also witnessed Virtual assistants (VAs being used in IT, customer service and information queries.”

Examples include Amazon’s Alexa for Business helping employees delegate tasks such as scheduling meetings and logistics operations, and Nokia’s MIKA helping engineers find answers as they perform complex tasks or diagnose problems. “Ultimately, Virtual assistants (VAs) used in the workplace and Virtual Employee Assistants (VEAs) will increase employee productivity and foster constructive engagement,” added Ms. Jump.

The market for conversational platforms — VAs and chatbots — includes more than 1,000 vendors worldwide. However, over the next couple of years, a race to provide new capabilities will result in the vendor landscape changing drastically. “IT leaders looking to implement a conversation platform should determine the capabilities they need from such a platform in the short term, and select a vendor on that basis,” said Ms. Jump.

Voice Interfaces Built for Business Will Multiply

Gartner prediction data also reveals that, by 2023, 25 percent of employee interactions with applications will be via voice, up from under 3 percent in 2019. Although most chatbots and Virtual Assistant (VAs) are still text-based, AI-enabled speech-to-text and text-to-speech hosted services are improving rapidly. As a result, deployment of voice-based solutions will grow.

  • Read More: LG and Microsoft Partnership To Accelerate Automotive Revolution

“We believe that the popularity of connected speakers in the home, such as the Amazon Echo, Apple HomePod and Google Home, will increase pressure on businesses to enable similar devices in the workplace,” said Van Baker, vice president at Gartner. “While there are limitations on the actions that VPAs can perform, employees will readily expand the actions allowed as capabilities improve.”

Gartner predicts that consumer and business spending on VPA speakers will top $3.5 billion in 2021.

A recent example of the integration of VPA speakers in the enterprise is the partnership of Amazon with Marriott. The hotel operator uses Alexa-powered Echo Virtual Assistant (VAs) to assist with checkout procedures and management of rooms’ amenities.

In the healthcare sector, remote diagnostics and elder-care applications will be enabled by VPA speakers. Some are already being piloted. “Voice technology is also already being used by physicians to document patient data within electronic health records,” added Mr. Baker. “Voice recognition technology can also be used to place orders for tests and medications, which will save time. Undoubtedly, other companies will bring voice interactions with applications into the clinical setting, so that speech capabilities will rapidly become standard within most healthcare applications.”

Voice interfaces free digital workers from having to use a mouse and keyboard when interacting with business applications. This freedom can benefit front line workers greatly. “Enabling voice interaction with applications will ultimately enhance the digital dexterity of workers who have access to them,” said Mr. Baker.

Tags: Annette JumpChatBotGartnerVan BakerVAsVEAsVirtual AssistantVirtual Employee AssistantVPA
Santosh Kumar

Santosh Kumar

Senior Writer at CXO VOICE. His email is [email protected]

Related Posts

Employer-Employee
Featured Stories

3 Dimensions that define the new employer-employee relationship: Gartner

October 14, 2020
Supply Chain Technology Trends in 2020
Featured Stories

Top 8 Supply Chain Technology Trends in 2020: Gartner

July 16, 2020
IT spending 2020 declines
Business

Gartner Says Worldwide IT Spending to Decline 7.3% in 2020

July 13, 2020
CMOs Remain Optimistic About Budgets Post-COVID19, Despite Bleak Outlook from C-Suite Colleagues : Gartner
News

CMOs Remain Optimistic About Budgets Post-COVID19, Despite Bleak Outlook from C-Suite Colleagues : Gartner

July 2, 2020
Device Shipments
Business

Worldwide Device Shipments to Decline 14% in 2020 Due to COVID-19: Gartner

May 26, 2020
IT spending 2020, Gartner forecast
Business

Overall Global IT Spending to Decline by 8% in 2020: Gartner

May 14, 2020
CFOs Coronavirus Contingency Plans
Business

CFOs Have No Contingency Plans for the Next Wave of Coronavirus Outbreak: Gartner

April 28, 2020
AudioCodes Joins Google to Bring Telephony Voice Services to Google Dialogflow Virtual Agents
AI

AudioCodes Joins Google to Bring Telephony Voice Services to Google Dialogflow Virtual Agents

April 28, 2020
Load More
Next Post
Last mile delivery

97 Percent of Organizations Believe That Current Last Mile Delivery Models are not Sustainable

ADVERTISEMENT

Expert Views

Insurance Underwriting
Insurance

5 Ways New-age Technologies Can Transform Underwriting

February 5, 2021
Key Fintech Trends to look out for in 2021
Finance

Key Fintech Trends to look out for in 2021

January 8, 2021
Banking cybersecurity
Cyber Security

Why Banks and NBFCs must exercise extra cybersecurity measures during festival times?

December 11, 2020
impact of Covid-19 on retirement planning
Insurance

The impact of Covid-19 on retirement planning

December 1, 2020
Cyber Security Awareness
Cyber Security

Five Ways To Enhance Cyber Security Awareness

November 18, 2020

Get Latest Update

Subscribe to our mailing list to receives newsletter direct to your inbox!

ADVERTISEMENT

Leaders Inerviews

Enterprises, and MSMEs IoT
Leaders Talk

IoT is now seen as an essential enabler for the enterprises to be future ready : Joyjeet Bose

-
Security While Working Remotely interview with Filip Coftas
Cyber Security

Security While Working Remotely [Interview]

-
Akita Security Device Help you Protect your Security During COVID-19 [Interview with Zakir Hussain]
COVID-19

Can Akita Security Device Help you Protect your Security During COVID-19 [Interview]

-
digital transformation and customer experience Newgen software
Interview

Digital Transformation Journey helps Newgen Software Improve Customer Experience [Interview]

-

Entrepreneur

Technology Adoption For Entrepreneurs

Volunteering management is the need of the Hour

Significance Of Ethical Entrepreneurship In The Post COVID-19 Economy

Five tips for entrepreneurs to tide over the coronavirus crisis

CXO VOICE is a premier resource for the enterprises, SMBs and Startups CXOs and business leaders, It enables CXOs and business executives gain access key insights, experts views, analysis, business strategy, and leaders interviews on what’s happening in the market and its impact.

Connect with us

Easy Links

  • Cryptocurrency
  • Event
  • Blockchain
  • Press Release
  • Resources & Downloads

Write Us

[email protected]

Newsletter

Subscribe to our mailing list to receives newsletter direct to your inbox!

  • Home
  • About
  • Contact Us
  • Advertise
  • Privacy & Policy
  • Feedback

© 2018 CXO VOICE

No Result
View All Result
  • Home
  • News
  • View Points
  • Leaders Talk
  • Cyber Security
  • AI
  • Blockchain

© 2018 CXO VOICE