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|Business process outsourcing||27%||28%||29%||29%||30%|
Source: Gartner (August 2018)
The largest cloud shift prior to 2018 occurred in application software, particularly driven by customer relationship management (CRM), according to Gartner. CRM has already reached a tipping point where a higher proportion of spend occurs in cloud than in traditional software. This trend will continue and expand to cover additional application software segments, including office suites, content services and collaboration services, through to the end of 2022. Application software will retain the highest percentage of cloud shift during this period.
By 2022, almost one-half of the addressable revenue will be in system infrastructure and infrastructure software, according to Gartner. System infrastructure will be the market segment that will shift the fastest between now and 2022 as current assets reach renewal status. Moreover, it currently represents the market with the least amount of cloud shift. This is due to prior investments in data center hardware, virtualization and data center operating system software and IT services, which are often considered costly and inflexible.
“Key enterprise IT markets, shift to cloud until the end of 2022 represents a critical period for traditional infrastructure providers, as competitors benefit from increasing cloud-driven disruption and spending triggers based on infrastructure asset expiration,” said Mr. Warrilow. “As cloud becomes increasingly mainstream, it will influence even greater portions of key enterprise IT markets decisions, particularly in system infrastructure as increasing tension becomes apparent between on- and off-premises solutions.”