Avaya Holdings Corp. announced that Avaya is again positioned as a Leader in the Gartner Magic Quadrant for Unified Communications, the ninth time that the company has been in a Leader position. Companies in the Leaders quadrant of the Gartner Magic Quadrant are defined as companies that “execute well against their current vision and are well positioned for tomorrow.”
“We are proud to have been named as a Leader by Gartner in the 2018 Magic Quadrant for
Unified Communications, included for the ninth time,” said Jim Chirico, President and CEO,
Avaya. “Earning this distinction, we believe, reflects our continued innovation and
differentiated and valued solutions in UC. More importantly, we feel it also reflects on the deep
relationships we have with our clients, providing them with communication solutions that help
enable their organizations to operate in a highly mobile, competitive and fast-paced
environment. Combined with our recognition earlier this year as a Leader in the 2018 Magic
Quadrant for Contact Center Infrastructure, Worldwide, it’s our view that Avaya is clearly
reinforcing our status as a trusted solution provider for companies of all sizes on their digital
Avaya improved its position on both ability to execute and completeness of vision compared to
the previous year’s results.
Avaya is investing significantly in its Unified Communications portfolio to provide customers the
solutions they want and need to fully leverage UC, including telephony, video, mobility,
messaging, meetings and team collaboration. For example, the Avaya Equinox application now
streamlines collaboration across all communications channels for small businesses to large
enterprise, and a new suite of handsets further integrates applications to help drive new levels
of efficiencies. Customers can also deploy in leading cloud environments in addition to other
Infrastructure as a Service options, with further Avaya Cloud options planned. And over the
course of the next year, the company will introduce additional innovative capabilities with AI
and blockchain integrations.
The 2018 Magic Quadrant for Unified Communications report evaluated eight UC vendors on
completeness of vision and ability to execute. Gartner then positions companies within one of
four quadrants: Visionaries, Niche Players, Challengers, and Leaders. Gartner defines “Unified
Communications Solutions — equipment, software and services — as offerings that facilitate
the use of multiple enterprise communications methods to achieve those aims. UC solutions
integrate communications channels (media), networks and systems, as well as IT business
applications, and, in some cases, consumer applications and devices.” Gartner divides UC into
six broad communication product areas: Telephony, Meeting Solutions, Messaging, Presence
and Instance Messaging (IM), Clients, and Communications-Enabled Business Processes.
In May, Avaya was positioned as a Leader in the 2018 Gartner Magic Quadrant for Contact
Center Infrastructure, Worldwide, marking the 17th time that Avaya has been in a Leader
Gartner, Magic Quadrant for Unified Communications, Steve Blood, Megan Marek Fernandez,
Mike Fasciani, Rafael A Benitez, 25 July 2018.
Gartner, Magic Quadrant for Contact Center Infrastructure, Worldwide, Drew Kraus, Steve
Blood, Simon Harrison, 17 May 2018.
Gartner does not endorse any vendor, product or service depicted in its research publications,
and does not advise technology users to select only those vendors with the highest ratings or
other designation. Gartner research publications consist of the opinions of Gartner's research
organization and should not be construed as statements of fact. Gartner disclaims all
warranties, expressed or implied, with respect to this research, including any warranties of
merchantability or fitness for a purpose.