cxo voice
  • Home
  • News
  • Expert Opinion
  • Leaders Talk
  • Cyber Security
No Result
View All Result
  • Home
  • News
  • Expert Opinion
  • Leaders Talk
  • Cyber Security
No Result
View All Result
Interviews, IT and Technology News India | CXO VOICE
No Result
View All Result
Home News AI

Customer Experience and Task Automation are Key Drivers of AI Technology

Santosh Kumar by Santosh Kumar
July 15, 2019
Reading Time: 3 mins read
Customer Experience AI
Share on FacebookShare on TwitterShare on Linkedin

Artificial Intelligence (AI) could help organizations to improve customer experience, automation customer interactions, real time assistance, data analyzing etc. Organizations adopting AI technology to make the customer interaction journey successful and for the task automation.

According to a recent Gartner survey – Organizations that are working with AI or ML (machine learning) have on average four AI/ML projects in place.

Currently, Organizations are working with 4 AI projects but in near future they show intent to add more projects, Respondents expecting to add 6 more projects within a year and they also have plan to have 15 AI projects in next 3 years. Accordingly we can expect organizations working with AI /ML projects will have 35 average AI / ML projects.

Average Number of AI or ML Projects Deployed

Jim Hare research VP at Gartner “We see a substantial acceleration in AI adoption this year, The rising number of AI projects means that organizations may need to reorganize internally to make sure that AI projects are properly staffed and funded. It is a best practice to establish an AI Center of Excellence to distribute skills, obtain funding, set priorities and share best practices in the best possible way.”

Customer Experience (CX) and Task Automation Are Key Motivators

Organizations adopting AI to enhance customer experience and automation. From the survey – 40% organizations adopted AI technology to advancement the customer experience. Technologies like chat bots or virtual personal assistants can be used to serve external clients, most organizations (56%) today use AI internally to support decision making and give recommendations to employees.

  • Read More: Why Online Reputation Management (ORM) is Important for Business?

Automating tasks is the second most important project type — named by 20% of respondents as their top motivator. Examples of automation include tasks such as invoicing and contract validation in finance or automated screening and robotic interviews in HR.

Major challenges adopting AI for respondents organizations were a lack of skills (56%), understanding AI use cases (42%), and concerns with data scope or quality (34%). “Finding the right staff skills is a major concern whenever advanced technologies are involved,” said Mr. Hare. “Skill gaps can be addressed using service providers, partnering with universities, and establishing training programs for existing employees. However, establishing a solid data management foundation is not something that you can improvise. Reliable data quality is critical for delivering accurate insights, building trust and reducing bias. Data readiness must be a top concern for all AI projects.”

The Gartner survey showed that many organizations use efficiency as a target success measurement when they seek to measure a project’s merit. “Using efficiency targets as a way of showing value is more prevalent in organizations who say they are conservative or mainstream in their adoption profiles. Companies who say they’re aggressive in adoption strategies were much more likely instead to say they were seeking improvements in customer engagement,” said Whit Andrews, distinguished vice president, analyst at Gartner.

Tags: AIAI technologyArtificial IntelligenceAutomationCustomer ExperienceCustomer Experience AI
Santosh Kumar

Santosh Kumar

Senior Writer at CXO VOICE. His email is santosh@cxovoice.com

Related Posts

Customer Understanding
Productivity

Leaders Should Focus on Customer Understanding, Engagement, and Operating Models to Enhance their Sales

May 18, 2022
Semiconductor Companies
Business

Top 10 Semiconductor Companies by Revenue, Worldwide

April 26, 2022
AI adapatation 2020
AI

IIT Madras partners with TCS to offer M-Tech course in Industrial AI

March 22, 2022
AI In The Banking And Financial
AI

10 Benefits of AI In The Banking And Financial Sector

March 21, 2022
AI Cloud Enterprises
AI

What can AI Cloud do for Enterprises?

March 9, 2022
security automation
Cyber Security

What is security automation? And Why is it important?

May 10, 2022
customer service and support leaders, work from home, Gartner
News

Gartner Predicts By 2025, 75% Of Companies Will “Break Up” With Poor-Fit Customers

February 24, 2022
Tech Mahindra
AI

Tech Mahindra Join Hands with Yellow.ai to Transform Enterprise Customer Experiences

February 7, 2022
Load More
Next Post
Devendra Kamtekar digisol

Devendra Kamtekar Joins DIGISOL as a CEO

ADVERTISEMENT

Expert Views

Jaganathan Chelliah
Technology

Installing CCTV Cameras? Here is What You Need to Know

May 17, 2022
Wipro's Digital Database Services (DDS)
Banking

Cloud trends in the BFSI sector set to drive digital transformation in the new financial year

April 26, 2022
Cloud Data Protection
Cyber Security

Data Protection, a Key Part of Business Continuity

April 18, 2022
AI Cloud Enterprises
AI

What can AI Cloud do for Enterprises?

March 9, 2022
Data Modernisation
Technology

4 Key Trends Driving Data Modernization Across The Enterprises

January 28, 2022

Get Latest Update

Subscribe to our mailing list to receives newsletter direct to your inbox!

ADVERTISEMENT

Leaders Inerviews

Enterprises, and MSMEs IoT
Leaders Talk

IoT is now seen as an essential enabler for the enterprises to be future ready : Joyjeet Bose

-
Security While Working Remotely interview with Filip Coftas
Cyber Security

Security While Working Remotely [Interview]

-
Akita Security Device Help you Protect your Security During COVID-19 [Interview with Zakir Hussain]
COVID-19

Can Akita Security Device Help you Protect your Security During COVID-19 [Interview]

-
digital transformation and customer experience Newgen software
Interview

Digital Transformation Journey helps Newgen Software Improve Customer Experience [Interview]

-

Entrepreneur

Top 10 Richest Persons In India

Inspiring Women Entrepreneurs in India (2022)

Technology Adoption For Entrepreneurs

Volunteering management is the need of the Hour

CXO VOICE is a premier resource for the enterprises, SMBs and Startups CXOs and business leaders, It enables CXOs and business executives gain access key insights, experts views, analysis, business strategy, and leaders interviews on what’s happening in the market and its impact.

Connect with us

Easy Links

  • Cryptocurrency
  • Event
  • Blockchain
  • Press Release
  • Resources & Downloads

Write Us

contact@cxovoice.com

Newsletter

Subscribe to our mailing list to receives newsletter direct to your inbox!

  • Home
  • About
  • Contact Us
  • Advertise
  • Privacy & Policy
  • Feedback

© 2022 CXO VOICE

No Result
View All Result
  • Home
  • News
  • Expert Opinion
  • Leaders Talk
  • Cyber Security

© 2022 CXO VOICE