Organizations working with third party business service providers, 83% identified third-party risks after conducting due diligence and before recertification. Gartner conducted survey of more than 250 legal and compliance leaders, shows that the standard point-in-time approach to risk management is no longer effective in today’s landscape of fast-paced, rapidly changing business relationships.
With an increasing number of third parties performing new-in-kind and noncore services for organizations, material risks cannot always be identified prior to the start of a business relationship. Modern risk management must account for ongoing changes in third-party relationships and mitigate risks in an iterative way — that is, on a continual basis, rather than at specified intervals.
The Legacy Approach to Third-Party Risk Management
Due to the changing nature of third-party risk, it has become an increasingly important focus area among legal and compliance leaders in 2019. According to Gartner’s data, there are a number of factors that have contributed to this shift:
- Eighty percent of legal and compliance leaders state that third parties provide new-in-kind technology services for organizations, including startups and business model innovators, rather than incumbent service providers.
- Two-thirds of legal and compliance leaders find third parties are providing services outside of the company’s core business model.
- Third parties now have greater access to organizational data.
- There is increasing variability in the maturity of organizations’ third-party networks.
- Third parties are working with an increasing number of their own third parties (fourth and fifth parties).
With a point-in-time risk management approach, compliance leaders attempt to identify potential third-party risks upfront with extensive due diligence before contracting and again at recertification. However, this approach is largely ineffective: Not only does it contribute to longer onboarding and waiting periods, it also fails to capture any risks that may arise due to ongoing changes throughout the relationship. Among survey respondents who identified risks post-due diligence, 31% of those risks had a material impact on the business.
An Iterative Approach Improves Risk-Management Outcomes
Gartner data shows that an iterative approach to risk management allows legal and compliance leaders to improve risk and business outcomes in terms of speed to engage, and by remediating and identifying third-party risks before their impacts materialize.
Organizations that applied an iterative approach experienced almost four times the level of business partner satisfaction with the speed to engage, twice the ability to remediate risks prior to impact and 1.5 times greater ability to identify risks prior to impact.
Key Risk Management Transitions for Compliance Leaders
For organizations that wish to shift from a point-in-time to an iterative risk management approach, there are three key steps that legal and compliance leaders should take:
1. Streamline due diligence requirements to focus on the most critical risks.
2. Establish internal triggers to monitor for change.
3. Create controls and incentives to monitor for change.
“Legal and compliance leaders have relied on a point-in-time approach to third-party risk management, which emphasizes exhaustive upfront due diligence and recertification for risk mitigation,” said Chris Audet, research director for Gartner’s Legal & Compliance practice. “Our research shows an iterative approach to third-party risk management is the new imperative for meeting business demands for speed and stakeholder demands for risk mitigation.”