cxo voice
  • Home
  • News
  • View Points
  • Leaders Talk
  • Cyber Security
  • AI
  • Blockchain
No Result
View All Result
  • Home
  • News
  • View Points
  • Leaders Talk
  • Cyber Security
  • AI
  • Blockchain
No Result
View All Result
Leaders Interview, IT and Technology News India | CXO VOICE
No Result
View All Result
Home News

Next Generation Finacle Digital Engagement Suite

Santosh Kumar by Santosh Kumar
October 4, 2018
Reading Time: 2 mins read
finacle digital engagement
Share on FacebookShare on TwitterShare on LinkedinShare via E-Mail

Infosys Finacle, part of EdgeVerve Systems, a product subsidiary of Infosys, announced the launch of Finacle Digital Engagement Suite, an advanced omnichannel solution suite that helps banks onboard, sell, service and engage customers with tailored experiences. This builds on the success of Finacle’s omnichannel solution suite that has been consistently recognized as a leader by several industry analysts and has been adopted by banks across 78 countries.

Infosys Finacle also introduced the Finacle Digital Engagement Hub, its next-generation omnichannel hub offering that powers all the channel applications of the engagement suite. The hub works seamlessly with all back-end applications such as core banking, trade finance, payments and liquidity management as well as channel applications such as mobile banking, branch solution and chat bots. It offers extensive capabilities to design customer-centric processes leading to consistent cross-channel experiences.

Key Highlights 

  1. The suite offers a broad range of traditional, modern and emerging channel experiences covering all user personas such as end customers, internal users, partners, and API led interactions with trusted parties.
  2. The solution offers comprehensive capabilities to engage retail, wealth, small business and corporate customer segments with impactful digital propositions.
  3. The suite accelerates the speed of internal and external innovation with a broad suite of Open APIs and a strong ecosystem of partner innovations powered by the Finacle App Center.
  4. It’s advanced micro-services based, cloud-first architecture is designed to offer high scalability to help banks keep pace with rapidly increasing digital interactions.
  5. The unified engagement hub, with its unique engagement architecture, enables personalization of the customer experience. It ingests structured and unstructured data to sense, decide and deliver effective recommendations to improve customer experience, drive financial well-being, improve cross-sell success, and minimize fraud risks.
  6. The componentized structure of the suite enables banks to take a flexible approach to transformation, by deploying it for select channels or customer segments.

Mohit Joshi, President, Infosys: “One of the key pillars of our strategy to help our clients navigate the next in their journey, is leveraging the power of agile digital to drive new levels of business performance and customer delight. The Finacle Digital Engagement Solution Suite strengthens our offerings and is a key differentiator for us.  The suite will help our clients address and meet the new and ever demanding requirements of empowered customers across channels.”

Sanat Rao, Chief Business Officer, Infosys Finacle: “The Finacle Engagement Suite offers a comprehensive and versatile platform to help banks achieve the dual objectives of their digital transformation. On one hand, it helps digitize and optimize existing business processes, products and services to enhance experience, drive agility and operational excellence. At the same time, it empowers banks to deliver new digital products and services by applying modern technologies to create new sources of revenue and new operating models.”

Bob Meara, Senior Analyst, Celent: “The digital bar has been raised in two important ways. First, digital is no longer simply about facilitating convenient, low-friction self-service transactions, it is also about customer engagement across the entire customer lifecycle. Secondly, digital is no longer simply a self-service platform, it is quickly becoming an omnichannel system of enablement and engagement across all customer touchpoints – including in-person channels. The Finacle Digital Engagement Suite appears well-positioned for this new era in banking.”

Santosh Kumar

Santosh Kumar

Senior Writer at CXO VOICE. His email is [email protected]

Related Posts

Razorpay Fund raise
Business

Indian Fintech Razorpay Raises $160M at $3B valuation, plans to accelerate growth

April 19, 2021
Flipkart to acquire travel tech firm Cleartrip
Business

Flipkart to acquire travel tech firm Cleartrip

April 15, 2021
Pine Labs
Business

Pine Labs acquires consumer fintech startup Fave for $45M

April 13, 2021
Business

Global Semiconductor Revenue Recorded 10.4% Growth in 2020: Gartner

April 13, 2021
Nine Things to Check While Choosing A Cloud Service Provider
Cloud

Nine Things to Check While Choosing A Cloud Service Provider

April 12, 2021
How innovation in Fintech is changing personal finance
Finance

How innovation in Fintech is changing personal finance

April 9, 2021
ArcelorMittal partners with Infosys to accelerate Its digital transformation journey
Business

ArcelorMittal partners with Infosys to accelerate Its digital transformation journey

April 9, 2021
Worldwide IT spending
IT

Worldwide IT spending to touch $4 trillion in 2021 : Gartner

April 8, 2021
Load More
Next Post
Tata Communications

Tata Communications to acquire Internet of Things (IoT) Specialist Teleena

ADVERTISEMENT

Expert Views

Nine Things to Check While Choosing A Cloud Service Provider
Cloud

Nine Things to Check While Choosing A Cloud Service Provider

April 12, 2021
How innovation in Fintech is changing personal finance
Finance

How innovation in Fintech is changing personal finance

April 9, 2021
DaaS
Productivity

Working Remotely: Desktop as a Service (DaaS) could be a great advantage for SMBs

April 6, 2021
Insurance Underwriting
Insurance

5 Ways New-age Technologies Can Transform Underwriting

February 5, 2021
Key Fintech Trends to look out for in 2021
Finance

Key Fintech Trends to look out for in 2021

April 5, 2021

Get Latest Update

Subscribe to our mailing list to receives newsletter direct to your inbox!

ADVERTISEMENT

Leaders Inerviews

Enterprises, and MSMEs IoT
Leaders Talk

IoT is now seen as an essential enabler for the enterprises to be future ready : Joyjeet Bose

-
Security While Working Remotely interview with Filip Coftas
Cyber Security

Security While Working Remotely [Interview]

-
Akita Security Device Help you Protect your Security During COVID-19 [Interview with Zakir Hussain]
COVID-19

Can Akita Security Device Help you Protect your Security During COVID-19 [Interview]

-
digital transformation and customer experience Newgen software
Interview

Digital Transformation Journey helps Newgen Software Improve Customer Experience [Interview]

-

Entrepreneur

Technology Adoption For Entrepreneurs

Volunteering management is the need of the Hour

Significance Of Ethical Entrepreneurship In The Post COVID-19 Economy

Five tips for entrepreneurs to tide over the coronavirus crisis

CXO VOICE is a premier resource for the enterprises, SMBs and Startups CXOs and business leaders, It enables CXOs and business executives gain access key insights, experts views, analysis, business strategy, and leaders interviews on what’s happening in the market and its impact.

Connect with us

Easy Links

  • Cryptocurrency
  • Event
  • Blockchain
  • Press Release
  • Resources & Downloads

Write Us

[email protected]

Newsletter

Subscribe to our mailing list to receives newsletter direct to your inbox!

  • Home
  • About
  • Contact Us
  • Advertise
  • Privacy & Policy
  • Feedback

© 2018 CXO VOICE

No Result
View All Result
  • Home
  • News
  • View Points
  • Leaders Talk
  • Cyber Security
  • AI
  • Blockchain

© 2018 CXO VOICE

Go to mobile version