Amdocs, a leading provider of software and services to communications and media companies, today announced that it has successfully helped Vodafone India to automate its billing operations, enhancing the experience of customers. Amdocs software is
also enabling Vodafone India to roll out new services, offers and service plans for its post-paid
consumers and enterprise customers faster. Amdocs implemented its Service Monetization suite at
Vodafone India in 2015, and subsequently, in 2016, signed a multi-year services contract to manage
and automate operations.
The transformation has enabled Vodafone India to reduce the duration of billing cycles and deliver
accurate bills to all its post-paid customers faster. This has resulted in a better customer experience
and improved revenue realization. Amdocs services also enables Vodafone India to launch new offers
and plans in record time, enabling them to be more agile in responding to market situations.
“At Vodafone India, our customers are at the heart of everything we do, and we are focused on
continuously improving the customer experience, hence this transformation was very important for us.
We have successfully improved the customer experience in the areas of bill delivery and accuracy.”
said Vishant Vora, Chief Technology Officer at Vodafone India. “The transformation also enabled
us to significantly improve our digital offerings to customers enabling them to get their account
information and services through digital channels such as the My Vodafone APP and Vodafone
websites on a real-time basis.”
“Vodafone India is a strong consumer brand built over the years by continuously focusing on the
customer,” said Gary Miles, Chief Marketing Officer at Amdocs. “Our products provide the agility
needed to quickly innovate and respond to consumer demands in a disruptive market, while enabling a
variety of service plans for different segments of consumers. This enables Vodafone India to deliver a
superior customer experience and win customer loyalty in one of the world’s most competitive
Amdocs Intelligent Operations is part of AmdocsONE, an open, modular and integrated solution set
designed to accelerate the industry’s dynamic and continuous digital transformation.